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heili t1_jeg5py1 wrote

This is just how mass factory restaurants work. There's a checklist, they follow it to the letter or they get docked by corporate. Everything they do is part of the brand that is eating at Texas Roadhouse that they're trained to do that was all worked out by some kind of marketing team in a lab-restaurant at the corporate headquarters. All of it. Why does the manager come by at precisely that time? Because it's in the script. Why the new baskets of bread? It's in the script. They will do the exact same thing at every Texas Roadhouse location everywhere. Because that's the "Texas Roadhouse Dining Experience".